ITS System Status
SharePoint File Requests – Notification Emails Not Sending
Monitoring - We are currently experiencing an issue where notification emails for SharePoint File Requests are not being delivered to recipients. This issue affects all SharePoint sites globally and is not limited to University of Toronto sites.

As a workaround, please use the Copy link feature to manually compose and send an email when requesting files via SharePoint.

Microsoft has acknowledged the issue and confirmed that a hotfix is in development. However, there is currently no estimated timeline for its deployment.

We are actively monitoring the situation and will provide updates on the ITS System Status page as more information becomes available.
Jun 13, 2025 - 10:38 EDT
Update - We continue to work towards resolution and will post updates as they become available.
May 15, 2025 - 16:55 EDT
Investigating - File Requests are not sending out notification emails to recipients, both external and email addresses. This effects all SharePoint sites. This may be a global error, as other tenants are experiencing the same issue.

As a temporary workaround, use the Copy link feature and manually compose and send an email when using File Requests.

We're are working with MS Support to resolve the issue.
May 12, 2025 - 15:45 EDT
ScreenConnect Issue version 2025.4
Investigating - Dear Colleagues,

Following the recent ScreenConnect 2025.4 release, elevating access to administrator rights is currently down.
ConnectWise is investigating and we’ll provide an update once resolved.
Jun 12, 2025 - 21:57 EDT

About This Site

The ITS System Status Page provides an overview of current service status messages and scheduled maintenance for major University of Toronto systems and services. You may contact the Joint Operations Group (JOG) using the e-mail link above or by calling 416-978-4621. The JOG is staffed Monday to Friday, 7am-3:15pm.

Please scroll down to see details of upcoming scheduled maintenance as well as historical information on previous incidents.

We recommend that you sign up to receive push notifications of service outages. Click on the "Subscribe to Updates" button at the top of this page and select the method(s) by which you want to receive system status updates. For e-mail notifications, we recommend using a non-UofT email address so that you will still receive notifications in the event there is an outage that prevents access to university email services.

If you don't see your issue posted here, please let us know!

Academic ToolBox Operational
Ouriginal Operational
Quercus ? Operational
Remark Office Operational
Other Operational
AMS ? Operational
AMS SAP GUI Operational
FIS ? Operational
HRIS ? Operational
Payroll Services Operational
RPT Operational
Other Operational
Administrative Web Services Operational
Academic Administrative Appointments (AAA) Operational
Applicant Tracking System (Taleo) Operational
Capital Project Operational
Degree Explorer Admin Operational
Employees@UofT Operational
ESS ? Operational
EvoSuite Apps ? Operational
Expense Reimbursement (ERDD) Operational
Invoice Workflow Solution (IWS) Operational
My Research (MR) ? Operational
MROL ? Operational
MSS ? Operational
Performance Assessment (Halogen) Operational
SuccessFactors: Learning Management System Operational
Tableau Server Operational
uSOURCE Operational
uTIME (Kronos) Operational
Other Operational
Campus Operational
UTM Operational
UTSC Operational
UTSG Operational
Client Support Services Degraded Performance
AlertUs Crisis Communication Operational
Curriculum Assistant Operational
DHCP ? Operational
High Availability Storage ? Operational
iFile ? Operational
Microsoft Campus Agreement Operational
MS Teams Operational
Mirror Service Operational
SCCM ? Operational
ServiceNow ? Operational
SharePoint ? Degraded Performance
Simple Storage ? Operational
TeamMate Audit Documentation Operational
UTORcsi AD Operational
UTORcsiVPN Operational
UTSend ? Operational
WebHelpDesk ? Operational
Other Degraded Performance
Data Centres Operational
DCA ? Operational
DCB ? Operational
HSB ? Operational
Other Operational
Electrical Shutdowns Operational
Electrical Scheduled Maintenance Operational
Other Operational
Enterprise Networks Operational
Campus Backbone Network ? Operational
Campus Wireless Network Operational
Departmental Networks Operational
DNS ? Operational
UTM WAN Link Operational
UTSC WAN Link Operational
Other Operational
Email Systems Operational
Listserv ? Operational
Office 365 Operational
UTMail+ Operational
Other Operational
ITS Private Cloud Infrastructure ? Operational
UTORbackup/UTORrecover ? Operational
Virtual Server Service ? Operational
Identity Management Systems Operational
Active Directory Operational
eToken Operational
Kerberos Operational
LDAP Operational
Password Change / Reset / Secret Activation Key (SAK) Operational
PubCookie Operational
Self-Service Password Reset Operational
Shibboleth ? Operational
UTORable Operational
UTORauth-NET Operational
UTORGrouper Operational
UTORID Operational
UTORMFA Operational
WebLogin Operational
Other Operational
Information Security Operational
Authentication Services Operational
Azure Cloud Services Operational
Azure EDGE Firewalls Operational
Firewall Services Operational
Network Policy Management Operational
Other Operational
Research & Library Systems Operational
JupyterHub ? Operational
Library Operational
MS Forms ? Operational
R/RStudio ? Operational
REDCap ? Operational
Other Operational
Student Web Services Operational
ACORN Operational
Accommodated Testing Services (Student & Admin) Operational
calendar.utoronto.ca Operational
Career Learning Network Operational
Co-Curricular Record Operational
Course Evaluations Operational
Course Information System Operational
Degree Confirmation Operational
Degree Explorer Operational
eMarks Operational
Financial Planner Operational
join.utoronto.ca Operational
Online Administrative Student Info System (OASIS) Operational
Ontario Universities' Application Centre (OUAC) Operational
ROSI Operational
Safety Abroad Student Registry Operational
Timetable Builder Operational
Transfer Explorer Operational
VBR - Varsity Blues Registration ? Operational
Other Operational
Student Advising Service Operational
ROSI Express Operational
Telecommunications Operational
Bell Centrex Operational
Bell Mobility Operational
Broadsoft Web Portal Operational
Emergency Call Display Dashboard Operational
GoCo/BroadConnect VoIP – WebEx Operational
GoCo/BroadConnect VoIP – Polycom Devices ? Operational
GoCo/BroadConnect VoIP – Voicemail Operational
GoCo/BroadConnect VoIP – Call Centre (Broadsoft) Operational
GoCo/BroadConnect VoIP – Call Centre (Unity) Operational
GoCo/BroadConnect VoIP – OSS/BSS Management Portal Operational
Microsoft Teams Phone Operational
Rogers Business Billing & Reporting Portal ? Operational
Rogers Direct e-Ordering Portal ? Operational
Rogers Mobile Operational
U of T Online Directory Operational
Other Operational
Video-Mediated Communications Operational
MS Stream Operational
MyMedia Operational
OCCS Operational
TechSmith Snagit ? Operational
Zoom Operational
Other Operational
VPN Services Operational
Admin Systems VPN Operational
UTORvpn - OpenVPN Operational
UTORvpn - AnyConnect Operational
RDP Operational
Other Operational
Web Services Operational
Career Learning Network Operational
CMS ? Operational
Enterprise Search Operational
LAMP Hosting Service Operational
UofT Home Page Operational
UTSC Home Page Operational
UTM Home Page Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Data Centre (DCB) Electrical Maintenance Jun 21, 2025 07:00 - Jun 22, 2025 07:00 EDT

Please be advised that maintenance work will be carried out in our Data Centre DCB to replace an electrical panel from Saturday, June 21 at 07:00h to 19:00h, with a possible extension to 07:00h on Sunday June 22. During this period, the facility will operate entirely on generator power to ensure continued service.

We do not anticipate any service disruptions, but our team will be monitoring systems closely throughout the maintenance. Thank you for your understanding and cooperation.
Posted on May 30, 2025 - 09:54 EDT

REDCap Maintenance Wed. Jun. 25, 2025 Jun 25, 2025 10:00-13:00 EDT

We will be undergoing scheduled maintenance during this time.
Posted on Jun 19, 2025 - 09:31 EDT

Scheduled Maintenance for EVE and EVE Public Event Management System Jun 25, 2025 11:00-12:00 EDT

Scheduled maintenance will be performed on the EVE and EVE Public Event Management System on Wednesday June 25th from 11:00 AM to 12:00 PM EDT. The service will be unavailable during portions of the maintenance window. Please contact webservices@utoronto.ca with any questions about the maintenance or application.
Posted on Jun 10, 2025 - 15:26 EDT

UTM Website Maintenance - June 28, 2025, Saturday from 00:00 to 04:00 Jun 28, 2025 00:00-04:00 EDT

Please note that there will be a scheduled UTM Website maintenance between 00:00 to 04:00 on Saturday, June 28, 2025.

The following URLs will be intermittently unavailable during the listed times:
https://www.utm.utoronto.ca
https://mmpa.utoronto.ca
https://mfacc.utoronto.ca
Posted on Jun 18, 2025 - 11:08 EDT
Jun 20, 2025

No incidents reported today.

Jun 19, 2025
Tableau Production Server Maintenance - June 19, 2025 from 8:00am to 4:00pm
Completed - The scheduled maintenance has been completed.
Jun 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:00 EDT
Scheduled - The Tableau Production Server will undergo maintenance on Thursday, June 19, 2025 from 8:00am to 4:00pm.
Jun 17, 16:45 EDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025
DCB Virtual Firewall maintenance - June 17, 2025 from 0730h to 0830h
Completed - The scheduled maintenance has been completed.
Jun 17, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 11:07 EDT
Scheduled - This has been revised from the initial date of June 18, 2025 to a new date of June 17, 2025.

On June 17, 2025 from 0730h to 0830h, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

Firewall Networks
====== ========
eis-dc 142.151.0.0/20
142.151.16.0/21
142.151.24.0/21
142.151.32.0/21
142.151.48.0/22
142.151.52.0/23
142.151.54.0/23
142.151.56.0/21"
eis-storage 128.100.139.0/26
eis-vsphere-dev 142.1.151.0/27
eng-civil-sfc 10.192.100.144/29
128.100.33.80/29
exch-migration 128.100.205.128/27
faculty-club 128.100.127.128/27
fas 10.192.240.0/23
10.192.253.0/25
142.1.246.0/23
finlab-vss 100.74.41.0/24
fis 142.150.240.0/26
Jun 13, 11:30 EDT
Jun 16, 2025
MSB Network Outage
Resolved - The issue was identified on the local IT managed network. The local IT administrators were notified and have mitigated the issue.
Jun 16, 17:38 EDT
Update - We are continuing to investigate this issue.
Jun 16, 16:01 EDT
Investigating - We are investigating reports of some users not being able to access the wireless and wired network service at Medical Sciences Building.

Please be assured that we are aware of the problem and we have technical staff looking into it.

We apologize for the inconvenience.
Jun 16, 16:01 EDT
AMS SAP GUI issue
Resolved - The issue affecting AMS SAP GUI login has been identified and a solution has been provided to IT administrators.

A copy of the notification to IT administrators can be found here: https://easi.its.utoronto.ca/update-instructions-for-fixing-ams-gui-login-error/
Jun 16, 15:48 EDT
Monitoring - We have identified a solution and are working on finalizing instructions to correct the issue. These instructions will be shared with departmental IT administrators early next week.

The previously provided temporary workaround (https://easi.its.utoronto.ca/ams-gui-login-error/) should continue to be used for impacted users.
Jun 13, 16:42 EDT
Update - We continue to work towards a resolution and will post updates as they become available, and will be sending instructions to departmental IT administrators early next week.

The previously provided temporary workaround (https://easi.its.utoronto.ca/ams-gui-login-error/) should continue to be used for impacted users.
Jun 12, 19:26 EDT
Investigating - Investigating – Following the recent renewal of the AMS certificate, some users are encountering an error when logging into the AMS SAP GUI.

After further investigation, we have identified that the issue is due to some devices missing a specific root certificate issued by Sectigo, our certificate authority.

View instructions for a temporary workaround for affected users: https://easi.its.utoronto.ca/ams-gui-login-error/

We are consulting with Information Security and will continue to provide updates as we work with Divisional IT Administrators to resolve the issue.
Jun 10, 14:47 EDT
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Scheduled LISTSERV Upgrade Service Interruption
Resolved - The LISTSERV upgrade as been completed and all services have been restored. Thank you for your patience and cooperation.
Jun 13, 16:11 EDT
Update - We are currently investigating a performance issue affecting the LISTSERV service. Some users may experience delays when sending or receiving messages. ITS is actively working with the software vendor to identify and resolve the issue as quickly as possible.

We will continue to share updates on the ITS System Status page as more information becomes available.
Jun 13, 08:01 EDT
Investigating - The LISTSERV upgrade service interruption has been extended in order to allow additional time to complete the migration and testing. The status will be updated as soon as the migration is complete.
Jun 12, 17:41 EDT
Jun 12, 2025
Scheduled LISTSERV Upgrade Service Interruption - June 11, 2025 (2:00 p.m.) to June 12, 2025 (5:00 p.m.)
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 14:00 EDT
Scheduled - The LISTSERV service will undergo a scheduled outage to migrate the LISTSERV server from AlmaLinux OS to Windows Server 2022. At the same time, the LISTSERV application will be upgraded from version 16.0 to 17.5. This change is necessary to streamline system maintenance and ensure the secure operation of the LISTSERV service.

Service outage window:
- Start time: June 11, 2025, at 2:00 p.m.
- End time: June 12, 2025, at 5:00 p.m.

You will find the detailed announcement here:
https://easi.its.utoronto.ca/scheduled-listserv-upgrade-service-interruption-for-june-11-12/
May 29, 16:48 EDT
Scheduled maintenance for DocViewer within Quercus
Completed - The scheduled maintenance has been completed.
Jun 12, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 12:30 EDT
Scheduled - A maintenance event for the DocViewer tool within Quercus has been scheduled for June 12, 2025, from 12:30 AM to 2:30 AM EDT. During the maintenance window, the DocViewer tool may be unavailable preventing the ability to annotate submitted assignments.
Jun 5, 18:17 EDT
Jun 11, 2025
DCB Virtual Firewall maintenance - On June 11, 2025 from 0730h to 0830h
Completed - The scheduled maintenance has been completed.
Jun 11, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 07:30 EDT
Scheduled - On June 11, 2025 from 0730h to 0830h, we will be performing maintenance on the DCB Virtual Firewalls listed below. During this maintenance window, there may be one or more short outages to the networks serviced by the Firewalls.

Firewall Networks
====== ========
dca-ancillary 100.76.125.0/24
100.76.126.0/24
100.76.127.0/24
dcb-ancillary 10.78.0.0/16
192.168.1.0/24
192.168.123.0/24
192.168.124.0/24
dentistry-dr 142.1.161.0/25
dlsph-dcb 142.1.133.128/27
dua-mcl 100.76.136.0/25
100.76.136.128/25
142.150.157.0/26
142.150.246.0/25
142.150.246.128/25
easi-listservdev 128.100.246.160/28
128.10.246.176/28
128.100.246.192/28
Jun 6, 09:33 EDT
Jun 10, 2025
Issues Impacting UTOMR and UTAGT Tools in Academic Toolbox
Resolved - The issue impacting the UTOMR and UTAGT tools has now been resolved and normal functionality has been restored.
Jun 10, 10:04 EDT
Update - We continue to investigate the issue affecting the UTOMR and UTAGT tools. Please note that there has been no impact to core functionality within Quercus. Further updates will be made available tomorrow morning (June 10th.) Thank you for your continued patience.
Jun 9, 21:09 EDT
Investigating - We are currently receiving reports of issues accessing both the UT Optical Mark Recognition (UTOMR) and UT Advanced Group Tool (UTAGT) custom tools within the Academic Toolbox. Staff are able to reproduce the issue and are currently working to address the issues. Please continue to monitor this space for updates.
Jun 9, 16:42 EDT
Jun 9, 2025
Jun 8, 2025
Scheduled Fiber Maintenance - From June 7, 2025 at 2200h to June 8, 2025 at 0200h.
Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 EDT
Scheduled - There will be scheduled fiber maintenance between June 7, 2025 at 2200h and June 8, 2025 at 0200h.

The following circuits will be affected:
500 University Ave
123 Edward St
UTSC - Beanfield
UTM - Beanfield
777 Bay St

UTSC and UTM will still be connected via secondary circuits.
Jun 5, 11:42 EDT
Jun 7, 2025
Scheduled Network Maintenance at Faculty of Dentistry - On June 7, 2025 from 10:00 am to 3:00 pm
Completed - The scheduled maintenance has been completed.
Jun 7, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 10:00 EDT
Scheduled - Please see the notice below for an upcoming planned systems maintenance at Faculty of Dentistry:

WHERE: Faculty of Dentistry, 1st and 2nd Floor Clinical Areas

WHAT: Network component hardware replacement

START: 06-07-2025 10:00 AM

END: 06-07-2025 03:00 PM

DURATION: 5 Hours

REASON:
I&ITS will be replacing a hardware component of network infrastructure at the Faculty to upgrade performance.

HOW THESE CONFIGURATIONS WILL IMPACT YOU:
This will mainly impact Clinic areas on the 1st and 2nd floors. During this maintenance window, there will be no access to the dentistry network, including computers, printers, and all other devices connected to the internet. We advise all affected parties to prepare and plan accordingly.

Thank you for your cooperation. If you have any questions or concerns, please contact the IITS Service Desk ( it.services@dentistry.utoronto.ca or 416-864-8123)
Jun 6, 10:33 EDT
Jun 6, 2025
ROSI Database Quarterly Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:00 EDT
Scheduled - Please note that we will need to take ROSI and most associated student information systems offline on Friday, June 6 from 5 to 9 p.m. to perform quarterly maintenance on the database. We will return the systems to service sooner if the work is completed earlier than 9 p.m.

The following systems will be affected:
- Accommodated Testing Services (Student and Admin)
- ACORN
- Course Information System
- Degree Explorer (Student and Admin)
- EASI Institutional File Transfer
- eMarks
- Online Administrative Student Information System (OASIS) - including Absence Declaration, and the Timetable Builder and Transfer Equivalencies database administrative screens
- ROSI
- ROSI Express
- ROSI Files
- Safety Abroad Student Registry
- Varsity Blues Registration System
- Web services/APIs

Timetable Builder (Student) will remain available.
May 7, 08:12 EDT
ITS Private Cloud Scheduled Maintenance - Compute (FD5)
Completed - The scheduled maintenance has been completed.
Jun 6, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 10:00 EDT
Scheduled - Please note that there will be scheduled maintenance on the ITS Private Cloud Compute Cluster FD5 at 10:00 AM on Friday, June 6, 2025.

The virtual machines will continue to operate normally.
May 26, 11:31 EDT
← Incident History Powered by Atlassian Statuspage