Support, Training, Licensing
In this section you will find links to a variety of support functions for the IT services offered at the University. Here you can get answers to your questions in regards to general desktop support, help desk services, software licensing, hardware, PDA and printing support.
- Campus Computer StoreUniversity of Toronto Computer Store stocks a variety of electronics, software, hardware, and other accessories. Click here for more information.
- CoursesIn this section you will find useful information on how to administer courses and course content online through the Portal [Blackboard]. The link will take you to help contacts for all campuses and divisions; however, you may explore the portal help website further for some self-help tips and resources.
- Desktop SupportWorking Technology Support has a mandate to assist University organizations with the effective use of Information Technology. On this website you will find information on desktop support.
- Faculty of Medicine - Discovery CommonsDiscovery Commons is involved in training for the services it provides for the Faculty of Medicine. See current training sessions in the left menu.
- HelpdesksThe University offers several helpdesks to assist faculty, staff and students with telephone and walk-in support for University services and software. Please refer to this link for a list of helpdesks.
- PDAsMany wireless enabled mobile devices are able to access the UTORcwn network, here you will find support for PDAs and other mobile devices.
- PrintingGeneral resources on computer access, printing services & repairs.
- Software Licensing OfficeThe LSO negotiates and administers software license agreements with many vendors in order to decrease overall software costs to the University. The software can be purchased by UofT students, faculty and staff.
- UTORmirrorThe UTORmirror service is designed to make it easier to obtain software normally available at other Internet sites. It does this by keeping an up to date copy of software on a server located at the University of Toronto. This means you don't have to put up with slow Internet servers or lines. It also benefits the University community because it reduces traffic on the University's external link to the Internet.
- Windows Institutional Server Support TeamThe Windows Institutional Server Support Team (WISST) provides comprehensive support for Windows application servers. The proper maintenance and operation of a production system requires a great deal of discipline, time and attention to details and WISST relieves department of the burden to perform this work themselves.