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Information + Technology Services

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A-Z list of all Information Technology Services available at U of T.

Tools and resources supporting academic activities in the classroom and beyond.

Resources for access to systems, password resets, anti-virus, encryption and security.

Information on available administrative applications and available support.

Resources for applications development and enterprise service architecture model.

E-mail, video/audio conferencing and other communication tools available at U of T.

Resources + support for acquisition, maintenance + disposal of hardware + software.

HelpDesks, Training and Support resources for all central IT services at U of T.

Resources and support for networking, wireless and remote access at U of T.

All policies and guidelines concerning Information Technology at U of T.

PMO resources for assessment, planning, governance and implementation of IT projects.

IT SECURITY INCIDENT HANDLING AND RESPONSE: The ISEA staff investigate all IT security incidents. Use this service to report or request help with IT security issues at the University of Toronto.  This service includes identifying, responding to, and handling security related incidents such as phishing, unauthorized access and intrusions, DDos and any other IT related security concerns. 
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
SSL/TLS CERTIFICATES: The ISEA unit of Information Technology Services facilitates the purchase of Comodo Group TLS (formerly known as SSL) Certificate products for University server administrators. Purchasing through this service provides advantages over purchasing direct from a commercial Certificate Authority:
  • Completion of the site validation process for the utoronto.ca or toronto.edu domains.
  • Significant cost reduction.
  • ISEA implements a departmental contact assessment process to ensure there is appropriate authorization to use server certificates (see the note in the link below for more details).
  • Notification of imminent certificate expiry is provided at least two weeks before the expiry date.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
SECURITY MONITORING:
The ISEA team monitors all of the University of Toronto internet and network traffic for Trojan, viruses, botnets, spear phishing and other cyber-attacks using Information Security Audit and Monitoring (ISAM). ISAM proactively monitors the network for known vulnerabilities and potential exposure of confidential data, and offers vulnerability mitigation guidance to local system administrators. This includes high-level security scans and incident report assistance to departmental administrators.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR
DESKTOP ENCRYPTION: In order to help departments comply with applicable privacy legislation, ITS offers the University of Toronto IT community recommendations and guidelines on how to configure full disk encryption. Full disk encryptions encrypt all of the data on the hard drive in a single, initial pass called 'conversion'. Once this conversion is complete, all subsequent encryption and decryption operations are transparent to the user. Full disk encryption is considered the best practice for maintaining the integrity of sensitive data-at-rest by protecting all of the data that is saved on the disk. This includes operating system files, temporary data, recycled files, paging and hibernation files, and the Windows registry.
SERVICES FOR: STUDENT FACULTY STAFF ALUMNI VISITOR

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